Your vet will have completed our referral form and sent it to us, which will provide us with basic details of your pet’s clinical history. They may also have provided us with a detailed history (including X-rays) or they may ask you to bring that with you to your first appointment. It is always wise to make sure that the detailed history is here or that you have a copy to bring with you (including X-rays) so that we can make a full assessment.
Please also bring all relevant insurance details with you if your pet is insured, including an insurance claim form, a proof of your address, a photographic ID and a copy of your policy and excess.
We much prefer that you, the owner (rather than an agent such as a friend, neighbour or driver) bring your pet to us. This is because we will be asking detailed questions about your pet’s history and behaviour, and we will be expecting to deal with the person who has responsibility for decision-making, not only regarding treatment for your pet but also with respect to financial discussions.
If you anticipate having difficulties paying for your referral appointment please discuss this with us at an early stage so that we can explore different payment options with you.
We would be grateful if you could arrive a few minutes before your appointment time so that our reception team have time to register you before your appointment.