Back in January 2022, our Falmouth Hospital achieved RCVS Veterinary Hospital Accreditation, shortly after opening our brand new, state-of-the-art hospital building on the Tegoniggie Industrial Estate.
RCVS Client Service Awards
We are delighted to announce that we have now received notification from the RCVS that our Falmouth Hospital has achieved the grade of “outstanding” in six Client Service Awards:
- Team and Professional Responsibility
- Client Service
- Patient Consultation Service
- Diagnostic Service
- In-Patient
- Emergency and Critical Care Service
We are delighted to be recognised by the RCVS for our high standards of clinical practice and customer care, and to have the opportunity to celebrate the amazing team that we have at Rosemullion.
It is very unusual for a practice to apply for so many awards at the same time and very few achieve all six awards.
What spurred us on to apply for all of them together was the confidence we have in our team to deliver excellent care and be able to pass this many awards all at once. We are proud of our team, led by Head Veterinary Nurse Victoria Musk, who pulled everything together.
We hope that this Royal College validation of the work that we do gives all of our clients and our referral clients the confidence to leave their pets in our care.
To quote our RCVS Assessment report: “A new modern building that is immaculate. Strong Quality Assurance culture with well-structured and effective communication between team members. The practice has won an RCVS Knowledge award this year as a Quality Improvement Champion. The team constantly looks at systems and processes to constantly improve. Excellent utilization of nursing team.”
Find out more about Client Service Awards: Practice Standards awards – Animal Owners (rcvs.org.uk)
We don’t want to keep rabbiting on but ….
We are also thrilled to confirm that earlier this year we were recognised as a rabbit friendly clinic achieving Gold Status from the Rabbit Welfare Association & Fund (RWAF) – https://rabbitwelfare.co.uk/recommended-rabbit-friendly-vets/
Our aim is to provide the best possible veterinary care for all our clients.
We continue to work hard to add to and improve the services we can offer our clients and constantly review our ways of working and our service level.
If you have a compliment, a suggestion on how to improve our service, or a concern we would like to hear about it. Find out more here – https://rosemullionvets.com/about-us/have-your-say/
